For Credinvest Bank SA the satisfaction of its customers is a priority. However, if the customer wishes to submit a complaint, he can contact the Mediation Body with which the Bank is affiliated:
Ombudsman delle banche svizzere
Bahnhofplatz 9
CP 8021 Zurich
www.bankingombudsman.ch
Phone contacts:
+41 43 266 14 14 Deutsch / English
+41 21 311 29 83 Français / Italian
The mediation procedure is usually activated if, after submitting a written complaint to the Bank, it has not been possible to reach an agreement between the parties.
Your Advisor is available to discuss the reasons for your dissatisfaction and seek a solution, before proceeding to submit a complaint to the Ombudsman.
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